FAQs – Page 2 – The Jump City

Q: Do you allow any pets or animals in your facility?

Jump City has a strict no pet or animal policy. However, in the case of a service dog, guests are allowed to bring in their service dog with the proof of a Service Dog Certification. Jump City follows the Ontario law regarding service animals.

Q: What if I need to cancel or reschedule my booking?

In the case of cancellations, please reach out to us over the phone or email with your original booking date, time, and Birthday package. Our staff will then send you a confirmation email canceling or rescheduling your event. Please note that if a deposit was paid, the deposit is non-refundable but can be applied to your rescheduled booking if it falls within a year. If this is a last minute Birthday cancellation and a cake has been ordered, please note that you could arrange to pick up your cake. We are able to keep your cake for only a few days. If you are unable to get your cake you will be required to pay additional for a cake for your next booking.

Q: Can I downgrade my party package?

We are able to upgrade, but not downgrade your booked package. We suggest that if you are unsure of how many guests will attend that you book for the package you are most confident in. That way if you happen to have more guests than expected on the day of your event we can always upgrade the package for you.

Q: Does Jump City offer Halal food?

Yes, Jump City offers Halal options. For a more detailed explanation of what our menu contains, please reach out to us over the phone, in person, or via email.