JUMP CITY POLICIES

All children entering the playground must wear Jump City grip socks at all times
All adults entering the playground must wear socks at all times
All daily admissions are one time entries. No in and out privileges
Adult (18+) supervision is required at all times
Please remove shoes, loose clothing and jewelry to prevent hazards
No outside food, snacks, or drinks allowed
In case of food intolerance and allergies, please ask to speak with a manager
Water is allowed
No nuts allowed. We are a nut free facility
No food, snacks, or drinks allowed in the play areas
No glass, bottles, or sharp objects in the play areas
No climbing up slides, nettings, walls, or poles in the play areas
No rough play, bullying, aggression, or yelling permitted
Please wash hands before entering the play areas
No bicycles, roller skates, skateboards, hoverboards, or scooters permitted inside
Please keep balls in the designated play areas
No pets allowed. Please ask to speak with a manager if you have a service animal
In case of an emergency, call 911 immediately
Play equipment is intended for ages 1-16 years old
Please be mindful or smaller children
Toddler area is strictly intended for children ages 4 and under
Please notify management if any concerns or problems occur
Please note any yelling, disrespect, or aggression towards staff could result in suspension from the playground. We reserve the right to serve

All bookings can be made in person or through our website at thejumpcity.ca
A non-refundable deposit is required in order to secure a booking
Deposits can be used towards another booking within a year if you may need to reschedule your original booking
Jump City grip socks are mandatory for participants ages 1-16 years old
Participants over the age of 16 must wear socks to enter the facility
No outside food, snacks, or drinks allowed. Water is permitted
Participants above the age of one are considered as guests
Please note that we are able to upgrade your package, but not able to downgrade
Please help keep our facility clean. We do not allow pinatas and any decorations that may damage the walls

All bookings can be made in person or through email at info@thejumpcity.ca
Group rates available for school or child care facility groups of 35 or more kids
Please view pricing on the group pricing page
A non-refundable deposit is required in order to secure a booking
Deposits can be used towards another booking within a year if your group may need to reschedule your original booking
Jump City grip socks are mandatory for participants ages 1-16 years old
Participants over the age of 16 must wear socks to enter the facility
Adult (18+) supervision is required at all times

All cancellations must be done through email at info@thejumpcity.ca
Please be mindful of the 3 day cancellation policy
Any event to be canceled at least 3 days in advance to the original booking date
We understand emergencies pop up. If you have a last minute Birthday cancellation, please confirm with our staff if your Birthday cake is ready for pick up
A cancellation email confirmation will be sent to you

All participants ages 1-16 years old must wear Jump City grip socks to enter the facility
All participants over the age of 16 must be wearing socks to enter the facility
We are a sock only facility

Please view pricing on the admissions page