Jump City Indoor Playground Policies

Daily Admission

• All children entering the playground must wear Jump City grip socks at all times
• All adults entering the playground must wear socks at all times
• All daily admissions are one time entries. No in and out privileges
• Adult (18+) supervision is required at all times
• Please remove shoes, loose clothing and jewelry to prevent hazards
• No outside food, snacks, or drinks allowed
• In case of food intolerance and allergies, please ask to speak with a manager
• Water is allowed
• No nuts allowed. We are a nut free facility
• No food, snacks, or drinks allowed in the play areas
• No glass, bottles, or sharp objects in the play areas
• No climbing up slides, nettings, walls, or poles in the play areas
• No rough play, bullying, aggression, or yelling permitted
• Please wash hands before entering the play areas
• No bicycles, roller skates, skateboards, hoverboards, or scooters permitted inside
• Please keep balls in the designated play areas
• No pets allowed. Please ask to speak with a manager if you have a service animal
• In case of an emergency, call 911 immediately
• Play equipment is intended for ages 1-16 years old
• Please be mindful or smaller children
• Toddler area is strictly intended for children ages 4 and under
• Please notify management if any concerns or problems occur
• Please note any yelling, disrespect, or aggression towards staff could result in suspension from the playground. We reserve the right to serve

Birthday Bookings

• All bookings can be made in person or through our website at thejumpcity.ca
• A non-refundable deposit is required in order to secure a booking
• Deposits can be used towards another booking within a year if you may need to reschedule your original booking
• Jump City grip socks are mandatory for participants ages 1-16 years old
• Participants over the age of 16 must wear socks to enter the facility
• No outside food, snacks, or drinks allowed. Water is permitted
• Participants above the age of one are considered as guests
• Please note that we are able to upgrade your package, but not able to downgrade
• Please help keep our facility clean. We do not allow pinatas and any decorations that may damage the walls

Camp & Group Bookings

• All bookings can be made in person or through email at info@thejumpcity.ca
• Group rates available for school or child care facility groups of 35 or more kids
• Please view pricing on the group pricing page
• A non-refundable deposit is required in order to secure a booking
• Deposits can be used towards another booking within a year if your group may need to reschedule your original booking
• Jump City grip socks are mandatory for participants ages 1-16 years old
• Participants over the age of 16 must wear socks to enter the facility
• Adult (18+) supervision is required at all times

Event Cancellations

• All cancellations must be done through email at info@thejumpcity.ca
• Please be mindful of the 3 day cancellation policy
• Any event to be canceled at least 3 days in advance to the original booking date
• We understand emergencies pop up. If you have a last minute Birthday cancellation, please confirm with our staff if your Birthday cake is ready for pick up
• A cancellation email confirmation will be sent to you

Grip socks

• All participants ages 1-16 years old must wear Jump City grip socks to enter the facility
• All participants over the age of 16 must be wearing socks to enter the facility
• We are a sock only facility

Please view pricing on the admissions page